PRODUCT TERMS & CONDITIONS
Effective from 10 February 2023
1. Preliminary Remark
These General Terms and Conditions (GTC) apply to all e-Reports, digital asset bundles, custom digital assets and other digital contents, such as archive files, data extracts and images (hereinafter referred to as digital products), supplied by Analytics Pika Oy via the Analytics Pika Oy @SEA platform (hereinafter referred to as @SEA). These General Terms and Conditions apply to all customers, private and commercial, utilizing the @SEA platform.
“Agreement” means the agreement between the Customer and Analytics Pika Oy regarding the services on the terms and conditions set out in these General Terms.
“Customer” refers to any individual who has created an account on our website, completed a purchase of our Digital Product and is utilizing our Digital Products.
3. Acceptance of GTC
By creating a user account with Analytics Pika Oy, the customer is accepting the General Terms and Conditions stated in this document.
4. Access to online platform and products
4.1. All customers are required to create a user account and validate their email address. This validated email address forms the sole communication channel including delivery of purchase confirmations, invoices and any communications regarding their purchased products. Only communications from the registered email address are considered by Customer Support representatives as genuine.
4.2. To avoid download of purchased products by unauthorised persons, the customer must login to their @SEA account to initiate the download. Any purchased product remains downloadable for 12 months from the time of purchase.
4.3. Analytics Pika Oy reserves the right to change the format of any of its digital products or the delivery process at any time.
4.4. Digital products offered through @SEA platform utilize a range of third-party resources. Analytics-Pika Oy does not make any warranty on the availability of the feature(s) utilizing third party resource(s) for all geographical locations. If a third-party resource provider ceases to provide that resource or ceases to make that resource available on reasonable terms, Analytics-Pika Oy may cease to make available that feature to its Customers.
4.5. Analytics Pika Oy may decline your order for any reason, in which case Analytics Pika Oy will send an email to the email address provided by the customer in registration form.
5. Refunds and Replacements
5.1. Since the digital products offered through @SEA platform are made to order and are highly customized, they are excluded from refunds once the checkout process has been completed.
5.2 In unlikely event that the delivered report, any assets, or associated files are faulty, the customer shall notify the Customer Support stating clearly the nature of the problem and which item is affected to receive replacement.
6. Payment Terms
Digital products must be paid in advance through the checkout facilities of the @SEA platform utilizing payment facilities enabled for a given product and country of sale. All applicable taxes, levies, duties and payment handling fees are added to the payable amount and are visible prior to the conclusion of transaction. Invoices for concluded transactions are sent per email using customer’s registered email address.
Any attempts of withdrawing, suspending or in any way stopping the payment after conclusion of the checkout process will trigger payment recovery process with customer being liable for all additional costs.
7. Use of the products
7.1. Payment of the Price will entitle You to a royalty free, non-exclusive, non-transferable, non-sublicensable licence to download, store and use the Digital Product. Within the hierarchy of available licenses following restriction apply:
Private – this license grade grants the use of the Digital Product by a private person in non-commercial setting indefinitely for personal guidance only.
Commerical – this license grade permits the use within commercial setting only for Customer’s internal purposes in the course of Customer’s own business, unless a different end-customer is clearly identified during purchasing process (“Prepared for” names end-customer and “As requested by” names the purchasing customer). The Commercial license grants the permission to use the digital product and its derivatives produced by the Customer to conduct business for the named end-customer only. Shall the digital product or its derivatives be used to conduct business with or for a different end-customer, a new license must be purchased naming the new end-customer. Customer acknowledges that it has purchased a licence to use the Digital Product, and that the grant of this licence does not constitute a transfer of ownership.
Premium – this license grade includes all the privileges and responsibilities of the Commercial license. Additionally, it grants the permission, for a limited period as selected during purchase process, to publish the digital product, its parts or derivatives within a public web page in a single web domain. The web domain must be named specifically during purchase process and associated with the license. The license is granted for a limited period, after which it must be renewed, or new license purchased. After license is expired, all items originating from the digital product, or their derivatives must be removed from the public domain and shared only internally in line with the privileges and restrictions that would be granted by a Commercial license which has indefinite validity.
7.2. You may not, unless otherwise expressly permitted:
7.2.1. Sell, sub-licence, distribute, display, copy, disassemble, decompile, reverse engineer, translate, transfer, or otherwise make available any Digital Product and/or its content to any other person;
7.2.2. Use any Digital Product or its content to create any derivative works or products that could be considered competitive products;
7.2.3. Allow any third party to access, benefit or use any Digital Product or its content in any way; or
7.2.4. Share any password, username or other access information that can be used to access any Digital Product or its content.
7.3. In case of impermissible use or sharing of the Digital Product or its parts, be it through conscious decision or gross negligence, to third parties without suitable license, the Customer becomes liable for income lose caused by its action to Analytics Pika Oy. In such an event, Analytics Pika Oy reserves the right to invoice the Customer for any missing licenses.
7.4. Customer must not use the Digital Product, its parts or derivatives in any way that violates any applicable local, national or international law or regulation.
8. Data Protection
8.1. Any geolocation information, like for example, the coordinates of the point of interest for which the Digital Product is purchased remain confidential information within Analytics Pika Oy. Analytics Pika Oy does not sell such information in any form, including aggregations, or otherwise discloses it knowingly to third parties.
8.2. To the extent that Analytics Pika Oy processes any personal data provided by Customers in connection with this Agreement, Analytics Pika Oy will do so in accordance with its privacy statement as set out at https://www.atsea.fi/privacy-statement and in accordance with any applicable data protection laws of Finland.
9. Indemnification & Liability
9.1. Analytics Pika Oy makes every effort to ensure that the information provided within its digital products is accurate and complete. However, Analytics Pika Oy cannot and does not guarantee the accuracy, integrity, quality, or completeness of the content or its usefulness for any particular purpose. Any reliance placed on such information is strictly at own risk. Analytics-Pika Oy shall have no liability for any damage caused by errors or omissions in any information or instructions provided by its digital products offered through @SEA platform.
9.2. Analytics Pika Oy excludes any and all liability for any loss of any nature suffered by the customer, or by any of customer’s client(s), as a direct or indirect result of customer’s or customer’s client(s) use of any of the content made available through its digital products or their derivatives.
9.3. Analytics Pika Oy disclaims any liability in connection with any technical problems customer may experience when accessing the @SEA web resources or during download of purchased digital assets. Analytics Pika Oy makes no warranties with respect to any harm that may be caused by the transmission of a computer virus, or any other form of programming routine designed to damage, destroy, or otherwise impair a computer’s functionality.
9.4. Analytics Pika Oy will not be liable for (i) any loss of data, use, reputation, goodwill or opportunity; (ii) any loss of or failure to realise expected profit, revenue or savings or any other form of pure economic loss, whether such loss is direct or indirect; or (iii) any indirect, special, incidental, consequential damages or losses that customer may suffer, whether relating to customer’s downloading, purchase or use, or inability to use, of the @SEA platform, its web pages or digital products.
9.5. The Customer shall defend, indemnify, and hold harmless Analytics-Pika Oy against claims, actions, proceedings, losses, damages, expenses, and costs (including court costs and reasonable legal fees) of infringing on a third party’s rights arising out of or in connection with the Customer’s use of the digital products acquired through @SEA platform.
9.6. Analytics-Pika Oy is not liable for third party solutions and data resources that are integrated into its digital products. Consequently, Analytics-Pika Oy cannot be held liable for the correctness, completeness, quality, and reliability of the information or derivatives based on third-party solutions/resources. Moreover, Analytics-Pika Oy cannot be held liable for the availability, security, or functionality of such third-party integrations or solutions, including any damage or loss caused by such third-party integrations/solutions.
10. Intellectual property rights
10.1. Customer shall keep intact all, and any copyright and proprietary notices associated with the digital products. Customer shall not remove, conceal, or alter any copyright notices.
10.2. If the digital products bear embedded watermark(s), you agree not to remove or tamper with the watermark.
10.3. Any IPR subsisting in the Digital Products is and shall remain the sole property of Analytics Pika Oy or, where applicable, its licensors. Customer acknowledges that all present and future rights in and title to the Digital Products, including the right to grant access to and use of the same, shall vest in Analytics Pika Oy and, where applicable, its licensors.
10.4. Customer shall indemnify Analytics Pika Oy from and against all costs and expenses (including reasonable legal expenses) arising from any claim that any derivative work that Customer creates based on any Digital Product infringes any third party’s IPR. Customer agrees to cooperate with Analytics Pika Oy in the defence of any such claim at Customer’s own expense.
11. Interpretation and Applicable Law
11.1. If any of these provisions is deemed invalid, illegal, void, unenforceable or in conflict of the applicable law of any jurisdiction, that provision will be deemed severable from the rest and will not affect the validity, legality and enforceability of any remaining provisions.
11.2. This Agreement and any dispute arising out of or in connection with it (whether contractual or non-contractual) shall be governed by the laws of Finland. Any dispute, controversy or claim arising out of or relating to the purchase or use of the digital products acquired from Analytics Pika Oy through @SEA platform, shall be finally settled by arbitration in accordance with the Arbitration Rules of the Finland Chamber of Commerce. The seat of arbitration shall be District Court of Vaasa, Finland and the language of the arbitration shall be English.
WEBSITE TERMS AND CONDITIONS
Applicable for domains: www.analytics-pika.fi and www.atsea.fi – Effective from 10 February 2023
1. Using the website
By using our Website, the User/Visitor is accepting the following terms and conditions. If the User/Visitor does not want to be bound to those Terms and Conditions, the User/Visitor must abstain from accessing or using the Website. We reserve the right to change these terms and conditions at any time and the User/Visitor is advised to review these terms regularly to be aware of any changes. User/Visitor’s continued use of the Website after such changes are posted will be deemed agreement to these terms and conditions as amended.
2. Intellectual property
2.1. Copyright and all intellectual property rights in the content of the website are vested in Analytics Pika Oy and reserved, unless indicated otherwise. All content of the Website, including text, images and designs belongs to Analytics Pika Oy unless indicated otherwise. The use of the content of the Website is subject to the following conditions: (a) It is used for information purposes only (b) Any copies or downloads of any content from the Website must include a notice that copyright in the relevant material is owned by Analytics Pika Oy.
2.2. Except as expressly provided above, nothing contained on this Website should be construed as conferring any licence or right to use any trademark or copyright of Analytics Pika Oy or any third party.
3. Usage and Contributions to the Website including Analytics Pika’s Blogs
3.1. Customers/Visitors may submit comments to Analytics Pika, including without limitation for publication on our Blogs.
3.2. Any comments submitted in connection with our Blogs are submitted on the basis that we will review and may edit such comments prior to publication on the Website, and that not all submissions will be published. Publication is entirely at the discretion of Analytics Pika Oy. We accept no responsibility or liability in relation to the content of any material posted or published on this Website by third parties or in relation to contributions by third parties which we publish on the Website. The Customer/Visitor is entirely liable for all activities it conducts on our Website including any persons authorized by or otherwise acting on Customer/Visitor behalf.
3.3. If and to the extent that a Customer/Visitor submits any personal data (such as the name and email address) to Analytics Pika through the Blogs, Analytics Pika confirms that it will only use any such personal data for the purposes for which it was provided.
3.4. All communication between the User and Analytics Pika, operating the Website, must be conducted through the form provided on the Website or by reply to an email sent from Analytics Pika “Contact” email. Replies to emails containing designation “noreply” are not considered as valid form of communication and may remain without respond.
3.5.1. Warrant that such contribution is own original work and that the Customer/Visitor has necessary rights to make it available to Analytics Pika for all the purposes specified above;
3.5.2. Warrant that such contribution is not defamatory, does not infringe the rights of any third party and does not infringe any law;
3.5.3. Agree to use this Website only for lawful purposes and in a manner that does not restrict or inhibit the use and enjoyment of this Web site by any third party. Prohibited behavior includes, without limitation, conduct which is unlawful or which may harass or cause distress to any person and the submission or transmission of content, which is defamatory, abusive, obscene, offensive, pornographic, indecent, discriminatory, inflammatory, in breach of confidence or privacy or which in the opinion of Analytics Pika may cause offence to any person or damage our reputation. You must not use any abusive or aggressive language, swear, threaten, harass or abuse any other person, including other users;
3.5.4. Agree to indemnify, defend and hold harmless Analytics Pika against any claim, liability, cost, damage, or loss we may incur (including without limitation legal fees) as a result of any violation by the Customer/Visitor of the provisions set out in this clause 3;
3.6. The Customer/Visitor must not intentionally violate any laws, rules or regulations.
3.7. Customer/Visitor must not post nor recommend any other Website nor refer to specific URLs (Website addresses) where those linked Websites would infringe any of the above provisions. The Customer/Visitor must not post any advertisement on the Website.
3.8. The Customer/Visitor must not access or search @SEA affiliated Website by any means other than Analytics-Pika Oy’s publicly supported interfaces (for example, “scraping”), and to use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent.
3.9. The Customer/Visitor must not probe, scan, or test the vulnerability of the Service or network.The Customer/Visitor must not breach or circumvent any security or authentication measure. Attempt to disrupt or overwhelm our infrastructure by intentionally imposing unreasonable requests or burdens on our resources (e.g., using “bots” or other automated systems to send requests to our servers at a rate beyond what could be sent by a human user during the same period.
3.10. The Customer/Visitor must not reverse engineer, disassemble, resell, or make available any resources obtained through our website to any third party, or otherwise commercially exploit the resources offered by the site.
3.11. The Customer/Visitor must not impersonate another person or misrepresent authorisation to act on behalf of others.
3.12. The Customer/Visitor must not attempt to undermine the security or integrity of the Underlying Process(es) or System(s).
3.13. The Customer/Visitor must not attempt to view, access, or copy any material or data other than that which the Customer is authorised to access.
3.14. Analytics Pika Oy reserves the right to take any action against any account or user, at any time, for any reason. We may at our discretion terminate access to the Website or to the registration areas of the Website, or prevent Customer/Visitor from submitting comments via the Website immediately and without giving advance notice. If the breaches to these terms and conditions are detected, and we consider such behaviour to be serious and/or repeated, we may use whatever information is available to us to prevent further breaches. It includes termination of access to the Website or to registration areas of the Website and banning the misbehaving Customer/Visitor from opening another account with us or registering again and we reserve the right to terminate any such account or cancel any such registration.
4. Registration to the Website
Some of the website resources are restricted to registered users. The Customer is required to register as a personal user of the Website and must use own identity even if acting in professional capacity in line of business of the employer. The customer is obliged to provide accurate and complete registration information, and those acting in professional capacity should use their work email address and credentials. Registration is for a single user only and shared accounts are not permissible. The username and password are personal to each and every Customer and may not be used by anyone else to gain access to areas restricted to registered users.
5. Account deactivation
If the User no longer wishes to use Analytics Pika Oy services, we can deactivate your account. The User’s data will be deleted upon receipt of the User’s request through the form on our website. Purchase related data may be retained for extended periods where required by law to fulfill our financial and taxation reporting obligations.
6. Disclaimer and limitation of liability
All presented information, data and insights presented or distributed through this Website have been collected, processed and presented with outer most care, but it just represents general terms and should be seen as broad guidance only. The information cannot be relied upon to cover specific situations and the Customer/Visitor should not act, or refrain from acting, upon the information contained therein without obtaining specific professional advice.
6.1. The content of this Website is intended to provide general guidance on matters of interest and about the services provided by Analytics Pika Oy. The content of this Website does not constitute, nor should it be relied upon as professional advice.
6.2. In preparing and maintaining this Website every effort has been made to ensure the content is up to date and accurate. However, law and regulations change continuously and unintentional errors can occur leading to sporadic inaccuracies or omissions. Analytics Pika Oy makes no representation or warranty (including liability towards third parties), express or implied, as to the accuracy, reliability or completeness of the information published on this Website.
6.3. Analytics Pika Oy accepts no liability for any loss or damage whatsoever (including but not limited to any indirect, consequential, special, exemplary or similar damages) arising as a result of any decision or action taken or refrained from as a result of information contained on the Website or other Websites to which it may be linked, or as a result of Customer/Visitor’s use or misuse of the Website.
6.4. Without prejudice to the generality of clause 3.4.4, the Customer/Visitor agrees to indemnify, defend and hold harmless Analytics Pika Oy against any claim, liability, cost, damage, or loss we may incur (including without limitation legal fees) as a result of any violation by the Customer/Visitor their obligations under these terms and conditions.
7.1. Information collected during the visit to the Website
7.1.1. It is made clear when personal information is being collected (e.g. user registration process, product customization form). We may request the name, email address, postal address and post code, telephone number and company name, depending on the particular purpose for which your personal information is being collected.
7.1.2. The personal information requested is kept to a minimum required to deliver secure, fast and reliable service. In certain circumstances, additional information may be requested to enable us to provide the most appropriate response to your request or enquiry, or to enable us to deliver custom services as per customer inquiry.
7.1.3. Sensitive information is not required or collected through the Website. Sensitive information includes data relating to race or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health, sexual life or criminal matters. Any request of such information shall be regarded as clear sign that the Customer/Visitor has left our Website or the connection is compromised. In such instance, Analytics Pika takes no responsibility for any information the Customer/Visitor choses to share with the third party.
7.1.4. Registration is not required to access the Website. However, registration is required to access certain areas of the Website or services provided via the Website.
7.1.5. IP addresses of visitors are logged for administration and trouble shooting purposes. The IP address indicates the location of your computer on the internet, and in aggregated form are used to provide statistical information about the users of our Website. No individual user will be identifiable from such information, which will be used to ensure that the Website reflects the needs of our users. IP addresses are not used to track the session and are not linked to anything personally identifiable.
18.104.22.168. Manage our Website. Cookies identify individual users when they log in to the Web site and enable us to personalise the Website.
22.214.171.124. Track information on our systems and identify categories of users by items such as address, browser type and pages visited.
126.96.36.199. Analyse the number of visitors to different areas of the Website and to make sure that our Website is serving as a useful, effective information source.
7.2. Use of personal information
7.2.1. Analytics Pika uses personal information for the specific purpose for which it was provided, except where Customer/Visitor has indicated the desire to receive other information from Analytics Pika Oy.
7.2.2. To unsubscribe from communications sent by Analytics Pika Oy, an email message must be sent to email@example.com or you can use the unsubscribe link in the email newsletter.
7.3. Access to personal information by third parties
7.3.1. Although Analytics Pika Oy may provide the personal information to service providers that handle information, under a data processor agreement on our behalf, we do not share, sell or distribute personal data to or with third parties unless the transfer of the data to third parties is necessary for the performance of the purpose for which it was provided.
7.3.2. Information is not provided to third parties for their own marketing purposes and mailings are not undertaken by Analytics Pika Oy for third parties.
7.3.3. Analytics Pika Oy may disclose, transfer, sell or assign any of the information described above, including personally identifiable information, to third parties, as a result of or in preparation for the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of Analytics Pika and you consent to such disclosure, transfer, sale or assignment.
7.4. Information Retention
Information is only kept for the period required for fulfilling your request and for a reasonable period of time thereafter for our administration and marketing purposes.
7.5. Information Security
7.5.1. Generally accepted standards of technology and operational security have been implemented to protect personal information from loss, misuse, alteration and destruction. Regrettably, no data transmission over the internet can be entirely secure, and while Analytics Pika Oy will always use reasonable endeavors to protect all personal information, we cannot guarantee that no information becomes subject of unauthorized third-party use or intrusion. Therefore, Analytics Pika Oy cannot guarantee the security of personal information, or information regarding the use of the Website.
7.5.2. Analytics Pika Oy cannot guarantee that the Website is free from viruses or malicious codes. It is the responsibility of the Customer/Visitor to ensure that their information technology/equipment used to access the Website is protected against such viruses and/or codes.
7.5.3. At Analytics Pika Oy, all employees and principals are required to keep personal information confidential and only authorised personnel have access to this information.
7.5.4. In case of a data breach, we are obligated to report it to the relevant authorities within 72 hours.
7.5.5. VAT numbers supplied during the purchase process are shared with appropriate tax authorities together with invoicing information as part of our tax reporting duties.
7.6. Monitoring emails
Analytics Pika Oy may intercept, monitor and/or keep records of email communications entering and leaving its systems. By using Analytics Pika’s systems for communication, the Customer/Visitor is deemed to have consented to such interception and monitoring.
7.7. Links to third-party Websites
7.7.1. Analytics Pika Oy is not responsible for the privacy policies of third party Websites to which links are provided and the Customer/Visitor is advised to read the privacy policies on these Websites before providing any personal information.
7.7.2. Analytics Pika Oy cannot guarantee that third party websites to which links are provided are free from viruses or malicious codes. It is the responsibility of the Customer/Visitor to ensure that their information technology/equipment used to access the third-part websites is protected against such viruses and/or codes.
7.8. Accessing and reviewing personal information
7.8.1. The Customer can review and update personal information held by Analytics Pika by login in to their account and reviewing the personal information section.
7.8.2. Analytics Pika Oy assumes responsibility for keeping an accurate record of Customer personal information as it is submitted. However, Analytics Pika Oy cannot ensure the ongoing accuracy of such information after it has been submitted. It is the responsibility of the Customer to keep their personal information current and accurate to ensure correct service delivery.
8. Interpretation and Applicable Law
8.1. If any of these provisions is deemed invalid, illegal, void, unenforceable or in conflict of the applicable law of any jurisdiction, that provision will be deemed severable from the rest and will not affect the validity, legality and enforceability of any remaining provisions.
8.2. This Agreement and any dispute arising out of or in connection with it (whether contractual or non-contractual) shall be governed by the laws of Finland. Any dispute, controversy or claim arising out of or relating to the purchase or use of the digital products acquired from Analytics Pika Oy through @SEA platform, shall be finally settled by arbitration in accordance with the Arbitration Rules of the Finland Chamber of Commerce. The seat of arbitration shall be District Court of Vaasa, Finland and the language of the arbitration shall be English.
Effective from 10 February 2023.
This Privacy Statement describes how and why Analytics Pika Oy (“we” or “us”) collects and uses personal data (i.e. data relating to an identified or identifiable individual) in the course of its business. It applies to personal data provided directly to us by the individuals concerned and to personal data provided to us by companies and other organisations. We are committed to the protection of personal data and to fair and transparent processing.
2. Security of personal data
We have policies, procedures and training in place in respect of data protection, confidentiality and information security. We regularly review such measures with the objective of ensuring their continuing effectiveness.
3. International transfers of personal data
In the course of running our business and providing services to clients we may transfer personal data to third parties located in other countries that have less stringent data protection laws. Where we transfer personal data to a country not determined by the relevant authority to provide an adequate level of protection for personal data, we will take steps to ensure that personal data will be adequately protected in accordance with applicable law, such as using the European Commission approved standard contractual clauses.
4. Provision of personal data to third parties
4.1. We will only share personal data with third parties where we are legally permitted to do so. We do not provide information to third parties for their own marketing purposes and we do not undertake mailings for third parties. Where we transfer personal data to third parties, we will put in place appropriate contractual arrangements and seek to ensure that there are appropriate technical and organisational measures in place to protect personal data.
We collect only the necessary information needed to provide our services. We utilize limited tools to gather anonymous data solely for the purpose of improving our product and enhancing customers experience. All data collected through our website is done so anonymously and in accordance with applicable privacy regulations.
4.2. We may provide personal data to:
4.2.1. Third parties involved in the performance of services – we may also share personal data to third party organisations who assist us in providing services to clients or are otherwise involved in the services we provide to clients.
4.2.2. Third parties who provide IT services, data processing or functionality – like many professional service providers, we use third party providers to support our business and the provision of services to our clients, such as cloud-based software providers, web hosting/management providers, data analysis providers, and data back-up and security/storage providers. We may transfer personal data to such third parties.
4.2.3. Auditors and advisers – we may transfer personal data to our auditors and advisers as required by law or as reasonably required in the management of our business.
4.2.4. Third parties where required by applicable law and regulation – we may be requested or compelled to disclose personal data to third parties such as regulators and law enforcement agencies. We will only provide personal data to such parties where there is a legal requirement or permission to do so.
5. Your Rights
5.1. Analytics Pika Oy has its headquarters in Finland and as such follows the European Unions laws and recommendations with respect to Customer protection and protection of their personal data acquired in due course of conducting our business.
5.2. Our Customers have the right to update their personal data that we hold by login in to their user account and updating their details.
5.3. Where personal data is processed based on Customer consent, the Customer has the right to withdraw consent at any time by emailing firstname.lastname@example.org from the email address associated with the consent.
5.4. Finally, in addition to the rights above, the Customer may request the discontinuation of their user account and deletion of all associated information by emailing the Customer Service at Analytics Pika Oy. Due to associated loss of access to any benefits associated with previously purchased digital products or services, there is a 14-day reconsideration period.
6. Customer support
In order to provide customer support, we process personal data regarding first name, last name and email address. The correspondence data may be processed for the purposes of communicating with you and record-keeping. Our legal basis for processing personal data is our legitimate interests to conduct our business and to communicate with the person that has reached out to our customer support.
We process your email address in order to provide you with marketing and product information in email notifications and newsletters. The newsletter are sent to your email address only if you opt-in for it or agree to receive it during checkout. We will retain the data and process it for the purposes of delivering newsletters until you opt-out or withdraw your consent.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data. The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, and keeping our services secure,.
Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Cookies used for statistics store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Cookies used for functionalities are also used. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preference cookies help us store your settings and browsing so that you have a better and efficient experience on future visits to the website.
Should you decide to change your preferences later through your browsing session, you can click on the “Manage consent” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies.
We may also collect information using web beacons which are electronic images that may be used in our emails and advertisements and help deliver cookies, count visits, understand content usage and campaign effectiveness, and determine whether an email or advertisement has been opened or acted upon.
9. Data Retention
9.1. Analytics Pika Oy keeps personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law or regulation.
9.2. Unless there are any overriding legal, regulatory or contractual requirements, we will retain records of services provided (which may include personal data) in accordance with our document retention policy.